“Cracking the Dementia Code was excellent! Thank you for your energy & passion and giving us some simple techniques to help us help those with dementia.” ~ M.R. (February 8, 2020)

“I enjoyed Karen’s enthusiasm. Her approach was fun and easy to understand. I liked all of Karen’s examples of people she’s worked with.” ~  Mary-Lou Mitchell (February 8, 2020)

“Karen is very engaging and I enjoyed learning all about how to understand the behaviours of our clients.” ~ N.C. – PSW Student (February 7, 2020)

“Great workshop! We need more people like you! I loved your energy. Your book should be required in PSW course package.” ~ Kaycee Pauquette (February 7, 2020)

“Very glad I could come and participate today. Karen’s passion is infectious.  I learned so much. Very engaging and valuable training. ~ Shauna Hornak (June 2019)

“I liked hearing about the personal stories and how creative solutions can work.” ~ Holly B. (May 2019)

“Very professional, very easy to understand. I liked that I know more about dementia and I feel more confident to work with my clients.” ~ Care Aide (May 2019)

“I most liked the details and especially Therapeutic Reasoning! So glad I took this course. So much energy – you are amazing!” ~ Joanne G (April 2019)

“Very informative. There is a way to manage people with dementia and how to handle effectively” ~ Raija (November 2018)

“The workshop today enhanced my knowlege about dementia and how to deal with it.” ~ Care Aide (June 2018)

“I took the ‘Gentle Persuasion Approach’ program [not through Karen] and I feel like I learned so much more through you.” ~ Student from Capilano University, Rehabilitation Assistant Diploma Program (October 2016)

“You were inspiring to listen to and learn from which made the information you shared easy and natural to retain. You look at people as a whole, treat them with respect and dignity. The tools you give of being a detective and asking a curious investigative why and an understanding why opens the doors for understanding and resolutions and positive interactions.” ~ Sheila (April 2016)

“Excellent workshop Karen!!  So glad I attended.  Your passion for what you do comes through in such a sincere way.  I think it is ‘contagious’ because I feel even more passionate about Dementia now than I did before!!  Thank you!” ~ Janine  (Feb 2016)

“Enjoyed your enthusiasm, it is very encouraging. What I liked most was your delivery and passion, great personality.” ~Ursula (Feb 2016)

“I liked everything!  It was so informative and re-enforced practical ideas. Thank you!” ~ Lori Schienke (Feb 2016)

“Hi Karen, I wanted to send you a quick note to thank you for the wonderful education sessions you provided last week here at the Waverly. I have had nothing but positive feedback and I have seen some actual behavioural changes from the staff. Thank you so much for making the trip out here and giving the gift of your energy, passion and experience. Your thoughts and ideas have inspired so much conversation, dialogue and energy here. All the best to you in future work.” ~ Kim Ezergailis, Director of Care, Waverly Seniors Village Retirement Home, Chilliwack, B.C. (Nov 2015)

“I love your enthusiasm, passion, availability and open compassionate Heart!  I would love to see all managers in B.C. Interior Health take your sessions!” ~ Darlene (May 2015)

“Great overview of what we are dealing with with my mom.  We realize that we are not in this alone – there is lots of information and research.  What I enjoyed most about this workshop is that it was informative, fun, interactive and there is a practical plan.” ~ Jim Clark  (May 2015)

“Excellent presentation, visually, verbally, humorous and sincere!!” ~ Fran (May 2015)

“Very good refresher and information.  What I liked most about this workshop: The very knowledgeable & enthusiastic presenter :)” ~ A.P. (May 2015)

“So many new things to try and pass on to others. I liked the”Ph.A.C.T.S.”.  I plan on using this on a daily basis. The presentation was perfect!!  A+” ~ Tammy (volunteer) (May 2015)

“Very informative! I liked the tips given to find creative solutions.” ~ Gislane C. (May 2015)

“A variety of information, mixed with story telling – always a great way to learn.  Great flow, great examples – at a level where everyone can understand.” ~ Dana Levere (May 2015)

“Very good info & repetition works – easy to take away.  I like most about this workshop:  interactive; validated my knowledge which my increases confidence.  I am very interested in attending the “Advanced” workshop.” ~ Hazel M. (May 2015)

“I can definitely use this information for my new volunteer orientation, especially the “Ph.A.C.T.S.” for communication.  It was very entertaining.” ~ Donna L.

“It was excellent. I love how passionate you are about what you’re teaching! I liked how creative you are.” ~ Jessica Ouellet

“Karen, I really enjoyed your presentation: you have an entertaining style and communicated the workshop content very effectively.  It takes considerable skill to keep the momentum going for two hours & I gained some valuable insights and new strategies to help me in my real estate business and in my personal life.”  ~ Lisa Richardson

“Thanks Karen for presenting this workshop (Cracking the Dementia Code). Interesting info. I am going to practice every day with my clients.”  ~ G.G  (June 24th, 2014)

Letter received from the New Chelsea Society:  Testimonial from Chelsea Park (Click to view PDF) ~ New Chelsea Society, (March 2014)

“You did a very good job, it helped me a lot.” ~ Cindy

“What I liked most about this workshop is the focus on accepting behaviours & change our response not trying to change the resident.” ~ A. (March 4th, 2013)

“I went to Karen’s “Cracking the Dementia Code” workshop a couple of months ago, and I thought it was amazing.” ~ Harpreet

“Very informative as to the approach” ~ LP

“I learned a lot today which was very interesting and very helpful in dealing with Dementia.  These will help me a lot and will make my job easy.  Also, make the residents feel happy.” ~ Helen

“Very informative.  Re-enforcing initial training.” ~ Florence F.

“Karen, I just wanted to say thank you for the wonderful seminar today (October 2013). You have really opened my eyes to the approaches I should take with my residents. I’m sad to say that many of my coworkers do not approach our residents with the kindness and simple manner that you described to us today. It would be amazing if you could do mandatory seminars for all nursing staff in long-term care facilities because I see more often than not physical and verbal abuse from coworkers. Not only at my work but also at my previous employment where there were 2 floors of dementia residents…

Your workshop has enlightened me to a new approach that I will now and forever always use when caring for my residents (not only those with dementia!). I find your approaches can be applied to any type of residents and I truly feel that I benefited from your course. I rushed out to purchase your Cracking the Dementia Code book and cannot wait to get started on it!

Thank you once again for an amazing seminar, I wish it had been longer than 2 hours! I feel there is still so much that I have not yet learned about caring for seniors.”  ~ Nathalie Sabourin, RN student at Laurentian University/SLC Cornwall

“My husband and I have learned some real practical solutions that should help us care for my mother with Alzheimer’s Disease.  I want to tell you that some of your suggestions have already proved helpful in our situation!!!  Thank you for this. As a physiotherapist who works in homecare mostly with neurological patients, I had the chance to use some of your strategies today with an ABI client – better for the client and for me!!!!!” ~ Shannon Mulholland PT

“Well paced/organized/throrough – Karen is a good public speaker. I liked the Phacts acronym and detailed examples.” ~ BK